Frequently Asked Questions

Start with a free 14-day trial — no card required. When you're ready, pick a plan that fits your business and we'll set up your account. For custom or enterprise needs, contact us and we'll tailor a package for you.

Every plan includes email support; Professional and above get priority support. Enterprise clients get a dedicated account manager, SLA and 24/7 assistance. You can also reach us on WhatsApp, through support tickets, or our knowledge base.

Yes — Corevia ERP is fully cloud-based, so there's nothing to install and you can access it from anywhere. We manage secure hosting, updates and backups for you. Enterprise clients can also choose a dedicated server or on-premise deployment.

Your data is encrypted, protected by role-based permissions, and every action is recorded in an audit log. Automatic scheduled backups keep your information safe, and each company's data is fully isolated from others.

We're preparing support for popular local and international gateways — PortPos, SSLCommerz, aamarPay, Stripe and PayPal — so you can pay by card, mobile banking or bank transfer. For now, contact us and we'll arrange a convenient method.

Absolutely. Corevia ERP is white-label ready — your logo, brand name, colours and domain throughout. It's perfect for agencies and resellers who want to offer ERP under their own identity. A White-Label license is available on request.

Yes — all active subscriptions receive regular updates, improvements and new features automatically, at no extra cost. You always run the latest, most secure version.

Plans start at ৳999/month for Starter (10 users), ৳2,999/month for Business (50 users, POS, HR & Payroll), and a custom-priced Enterprise plan with unlimited users, white-label, API and multi-company. Every plan starts with a free 14-day trial.

Yes. Plans are month-to-month with no lock-in contract — cancel whenever you like and you will not be billed again. Your data stays available for export during your notice period.

Yes — if you are not satisfied within the first 14 days of a paid plan, contact us for a full refund as per our refund policy. There are no hidden fees or setup charges.

Absolutely — a full 14-day free trial with sample data and no credit card required. Explore every module before you decide, and keep your data if you upgrade.

Corevia ERP is cloud-based, so it needs an internet connection for full features and real-time sync across your team. The POS module is designed to keep billing running smoothly even on slow or briefly interrupted connections.

Yes — the interface is fully responsive and works beautifully on any phone or tablet, so you can check dashboards, approve requests and bill customers on the go.

Yes. You can import customers, suppliers, products and opening balances from Excel/CSV, and our team can help migrate from your current system so you start with everything already in place.

Starter includes 10 users and Business includes 50; Enterprise is unlimited. You can add or remove users anytime, and each user gets their own secure login with the exact permissions you assign.

Yes — Corevia is multi-company and multi-branch. Run several businesses or outlets from one login, with consolidated reporting and separate books for each. Multi-company is included in the Enterprise plan.

Yes — you can transact and report in multiple currencies with configurable exchange rates, ideal for import/export and international trade (available on higher plans).

Yes. The system supports multiple languages including Bengali, so your whole team can work comfortably in the language they prefer.

Yes — we help you get set up, and you get access to documentation, video guides and a knowledge base. Business and Enterprise plans include guided onboarding for your team.

Your data is always yours. You can export your records at any time in standard formats, and nothing is locked away — full data ownership and portability are guaranteed.

Yes. Beyond the standard modules, our team can build custom features, reports and integrations tailored to your workflow — a core part of our development service.

Yes — Corevia includes a full REST API (available from the Business/Enterprise plans) so you can connect it with your website, e-commerce store, or other tools and automate your workflows.

Yes — you can configure VAT/tax rates and apply them automatically to invoices and purchases, with tax reports to make filing straightforward.

Yes — invoices, receipts and reports carry your business name, logo and details, so everything you send to customers looks professional and on-brand.

Yes — role-based permissions let you decide exactly which modules, actions and data each user can access, and every important action is recorded in the audit log.