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Support Policy

What support we provide and how to reach us.

Last updated: July 2026

Channels

We provide support by email (afrasafwan890@gmail.com), WhatsApp, support tickets and our knowledge base.

Response Times

Email support is included on all plans with best-effort response within 24 hours on business days. Professional and higher plans receive priority responses; Enterprise clients receive SLA-backed support.

Scope

Support covers using Corevia ERP, configuration help and bug fixes. Custom development and training are available as separate services.

Questions about this policy? Contact Afra Web Studio at afrasafwan890@gmail.com or +880 1795-997279.